North American EDM Supplies Inc. is committed to working with you to ensure that every product under warranty performs to the manufacturer's specifications. Please check the product description for warranty details and contact information. This can be found by reviewing order status at the North American EDM Supplies Inc. page, and clicking on the product description.
Technical Support
In our experience, many problems can be resolved with the assistance and technical expertise of the manufacturer. See our Manufacturer List for contact information. If after contacting the manufacturer the product is not performing to the specifications, please contact the warranty holder.
Warranty Support
Should your item require warranty services or is missing parts, please first contact the warranty service provider listed in the Warranty section of the product description. To view the item's description, go to the order status section of North American EDM Supplies Inc...
If your item has not been repaired to your satisfaction, North American EDM Supplies Inc. will work with you to obtain an appropriate resolution. In this event, submit a Defective Product Service Request or a Missing Part Service Request. Please include the name, phone number and case/reference number of the warranty provider. An North American EDM Supplies Inc. representative will respond to you within 2 business days.
Return Merchandise Authorization
Items may be returned for refund, replacement or repair, subject to manufacturer and/or North American EDM Supplies Inc. restrictions. All product returns must have a Returned Merchandise Authorization issued by North American EDM Supplies Inc. or the product manufacturer.
To request an RMA and shipping instructions please contact the warranty holder. Please see our Manufacturer List for manufacturer warranted goods, or our Customer Service department for North American EDM Supplies Inc. warranted goods. RMAs are valid for 15 days from the date of issuance.
All returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
Returns that do not include all peripherals may be returned to the customer or charged on a per item basis.
Return Shipping
All returns must be shipped freight pre-paid.
Unauthorized or Refused Returns
North American EDM Supplies Inc. cannot accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused. North American EDM Supplies Inc. will charge a 15% restocking fee plus any applicable shipping charges for refused shipments. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.
Non-Defective Returns
Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product-related fees (shipping, transaction and insurance) are not refundable. Refused or undeliverable shipments will be subject to a restocking fee of 15%, in addition to applicable shipping, transaction and insurance fees.
Warranty Policy
North American EDM Supplies Inc. stands behind every product it sells.
Products billed by North American EDM Supplies Inc. carry a 30-day guarantee against defects. In addition many items carry a manufacturer's warranty. Please see the warranty information within the product description for warranty holder and details.
Warranty information on a product already purchased can be found by going to the order status section of North American EDM Supplies Inc. and clicking on the product description. Warranties apply from the date of shipment.
If your item has not been repaired to your satisfaction, North American EDM Supplies Inc. will work with you to obtain an appropriate resolution. In this event, submit a Defective Product Service Request or a Missing Part Service Request. Please include the name, phone number and case/reference number of the warranty provider. An North American EDM Supplies Inc. representative will respond to you within 2 business days.